Undieshop accepts unwanted items for refund or exchange for up to 30 days. UK returns even include FREE return postage. All we ask is that these products are unopened, unused or unworn as appropriate.

It doesn't matter if you don't like the size, shape or colour of your new product when it arrives, as long as it’s not been used, and the packaging is undamaged, you can still return it.

You can try on your new underwear and clothing to see if it fits (but please keep your own undies on!). And if you don't like it? Just return it to us, again, we ask if you could return all labels and/or packaging. 
Please note that returned items will be checked for signs of usage and/or wear.

Should your unwanted item be returned to us in an unsanitary, opened or used condition, we will have no choice but to decline your refund and return the item to you. We reserve the right to charge 15% re-stocking fee on all non-faulty returns.


If you wish to cancel or amend an order, please call our queries section immediately on 0800 783 7953 (from the UK; from overseas please dial +44 20 7260 2918), quoting your full name and address, and the order number which appears in your order confirmation. Please note that you should assume that the order might be dispatched immediately from the point that you have submitted it, and once an order has been dispatched it can neither be amended nor cancelled. However, by calling us you greatly reduce this risk of this happening.

It is the customer's responsibility to ensure that items requested are the correct size before a purchase is made.